FAQs
An eSIM, or Embedded SIM, is a digital SIM card that is pre-installed in your device and allows you to activate a mobile data plan from your network provider without the need for a physical SIM card.
It connects you to any operator offering eSIM services and works in a similar way to a traditional SIM card. The major difference is that you don’t need a physical SIM card to use it.
To activate an eSIM, you can easily install the “eSIM profile” of a new operator onto your device, this profile contains the necessary information for your device to connect to the operator’s network, it is a simple and easy process, usually done via a QR code or an app provided by the operator.
Our affordable eSIM data plans are designed for international travellers, offering true flexibility to accommodate even the most complex travel itineraries.
We have partnered with global network providers to ensure seamless data connections, making your world better connected at a price that won’t break the bank.
To use an eSIM, your mobile phone must be a newer model that has the eSIM technology embedded within its hardware.
Here is a list of currently eSIM-compatible devices. Before purchasing your eSIM plan, please check that your device is on this list
We’ll update our list regularly but if you find you have purchased a new mobile not on the list, that you think should be, contact us and we’ll check this for you.
The following devices are compatible:
- iPhone XR/XS/11 or newer
- iPad 7th generation or newer
- iPad Mini 5th generation or newer
- iPad Pro & Air 3rd generation or newer
If you are unsure about device compatibility, please email flexesim@roamingexpert.com with your details.
The following devices are compatible:
- Samsung S20 or newer
- Samsung Note 20 & 20 Ultra
- Samsung Z Fold/Flip 2 or newer
- Google Pixel 2 or newer
If you are unsure about device compatibility, please email flexesim@roamingexpert.com with your details.
The following devices are NOT compatible:
- Apple watches
- Phones locked by Carrier
- iPhones with 2 physical SIM card slots
- iPhone XR, XS and 11 models purchased in Hong Kong, Macau and Mainland China
- Android Q Beta version devices
- Pixel devices purchased in Australia
Simply visit our store here:
- Select your eSIM data plan duration and country coverage required.
- After purchasing your eSIM plan, FlexeSIM will email you an eSIM activation code and a QR code. To activate your plan, you can either click on the code in the email or scan the QR code with your phone’s camera. This will confirm the activation of your plan on your device. The process is simple and easy, no need to wait for a physical SIM card to be delivered or wait in line to activate it, everything is done digitally.
Activating your eSIM is easy with our simple step-by-step guide, available for download here. If you need further assistance, contact our expert team who are ready to help.
We can accept payments from most major credit cards including Visa, Mastercard, American Express credit or debit cards.
